We’re sorry to see you go but understand that needs may change over time so tools will no longer fit.
Here’s how to cancel:
LOG IN TO YOUR ACCOUNT
GETTING TO THE BILLING PAGE
From your dashboard, click on Settings (gear icon, gold arrow in image below). Choose Billing from the dropdown menu (pink box in image below).
Click the downward arrow near your profile name (brown arrow in image below). Then click on Billing (blue box in image below).
The Billing page will open.
CANCELLING YOUR ACCOUNT
Click on Cancel: V2 Users - pink box in image below; V1 Users - brown box in image below.
The Cancel subscription box will pop up.
TURQUOISE NUMBERS IN IMAGE ABOVE
1: Click on the downward arrow to open the dropdown menu. Select your cancel reason.
2: Add any additional comments.
3: Check this box to disable your syncing immediately.
If you do not disable your automatic sync, it will continue until the end of your CCBChimp membership period.
Click on Nevermind to stay with us.
This will disable syncing on your account immediately.
You are welcome to re-join at any time using the same login credentials.
To remove your CCB API and Mailchimp settings
Head over to SETTINGS -> INTEGRATION.
Note the turquoise box and arrow in the image above:
Note the brown arrows in the image above: To erase your MC API details from CCB Chimp, click on Remove.
Head over to PROFILE –> INTEGRATION.
For MC: To erase your MC API details from CCB Chimp, click on Remove.