We’re sorry to see you go but understand that needs may change over time so tools will no longer fit.
Here’s how to cancel:
To remove your CCB API and Mailchimp settings
LOG IN TO YOUR ACCOUNT
V2 Users ![]() | V1 Users ![]() |
GETTING TO THE BILLING PAGE
V2 Users | V1 Users |
From your dashboard, click on Settings (gear icon, gold arrow in image below). Choose Billing from the dropdown menu (pink box in image below). ![]() | Click the downward arrow near your profile name (brown arrow in image below). Then click on Billing (blue box in image below). ![]() |
The Billing page will open.
CANCELLING YOUR ACCOUNT
Click on Cancel: V2 Users - pink box in image below; V1 Users - brown box in image below.
V2 Users | V1 Users |
![]() The Cancel subscription box will pop up. ![]() TURQUOISE NUMBERS IN IMAGE ABOVE 1: Click on the downward arrow to open the dropdown menu. Select your cancel reason. 2: Add any additional comments. 3: Check this box to disable your syncing immediately. If you do not disable your automatic sync, it will continue until the end of your CCBChimp membership period. -or- Click on Nevermind to stay with us. | 2 ![]() This will disable syncing on your account immediately. You are welcome to re-join at any time using the same login credentials. |
To remove your CCB API and Mailchimp settings
V2 Users Head over to SETTINGS -> INTEGRATION. ![]() Note the turquoise box and arrow in the image above:
![]() Note the brown arrows in the image above: To erase your MC API details from CCB Chimp, click on Remove. | V1 Users Head over to PROFILE –> INTEGRATION. ![]() For CCB:
For MC: To erase your MC API details from CCB Chimp, click on Remove. |