We’re sorry to see you go but understand that needs may change over time so tools will no longer fit.
Here’s how to cancel:
LOG IN TO YOUR ACCOUNT
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GETTING TO THE BILLING PAGE
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From your dashboard, click on Settings (gear icon, gold arrow in image to the left). Choose Billing from the dropdown menu (pink box in image to the left). |
The Billing page will open.
CANCELLING YOUR ACCOUNT
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Click on Cancel (pink box in image to the left). |
 | The Cancel subscription box will pop up.
TURQUOISE NUMBERS IN IMAGE TO THE LEFT
1: Click on the downward arrow to open the dropdown menu. Select your cancel reason.
2: Add any additional comments.
3: Check this box to disable your syncing immediately.
If you do not disable your automatic sync, it will continue until the end of your CCBChimp membership period.
We find that most people prefer to disable their sync immediately. This avoids potential 'mess' such as sync errors (and thus email notifications) on a service you are no longer using.
Click on Cancel to confirm your action. -or- Click on Nevermind to stay with us. |
Use our website chat to request that we remove your card from our system (which we will be happy to do). |
To remove your CCB API and Mailchimp settings
 | Click on Integration. |
| Note the turquoise box and arrow in the image to the left
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| Note the brown arrows in the image to the left: To erase your MC API details from CCB Chimp, click on Remove. |
| Toggle off Auto-syncing. This button is in the top, right-hand corner of your integrations page.
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