In this article, we are going to talk about part of the toolkit. The toolkit contains several series of code which we have written during our development. We wanted to make sure you have certain abilities.

[Jump to the How to]

Sometimes, merge fields cause sync problems.

POSSIBILITY 1

You may be using a MC form connected to your group/audience with fields you marked as REQUIRED. E.g., food allergy. When CCBChimp syncs, MC rejects the entire sync of that profile if the required field is blank.

Fix suggestion: Marking those fields as not required might fix the issue. If you need to require specific merge fields, link the form to a different group that isn’t synced through CCBChimp.

POSSIBILITY 2

Another possible issue is that the contacts have invalid merge field values set, but the error is only triggered WHEN we try to sync. So it works fine for you if you use MC only, but MC suddenly rejects that record as it sees an error in the value of the merge field.

Say you created a merge field for MOMS with options like YES or NO but you added (YES)—including parentheses—or something like that. Then that would cause an error.

Fix suggestion: Fixing those merge fields with the potential bad values should help.

This item skips the merge validation during syncing to Mailchimp to prevent merge field errors on contacts.

To get to the Toolkit

Skip merge validation

The Tools page will open. The Skip merge validation tool is highlighted in the images below: pink box.

Toggle on this option to use it.